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AquaBag's Frequently Asked Questions

What is your Return Policy?

We will accept returns within 30 days from purchase with receipt of sale.  Item must not show extensive wear and tear.  please contact us (sales@myaquabag.com) for a ‘Return Authorization Number’.  This will help us to track this return.  Once you receive this number, please ship this back to us at; 12463 Rancho Bernardo Rd. #259, San Diego, CA 92128.  Once we receive the bag we will process a full refund.

You may Also request an Exchange within 30 days from purchase.  Items are quality checked before shipment, however if damaged during shipment please notify our customer service department immediately as the shipper will need to be notified by us.  Please follow the instructions above under ‘returns’.

How can I contact You?

Feel Free to contact us anytime at sales@myaquabag.com.  We will respond within 24 hours to any questions, comments, or concerns.

What methods of payment does MyAquabag.com accept? 

We use Paypal for all the payments.  Paypal accepts all the major credit cards.

How long will it take for my order to ship?

We will ship your order within 1 business day for processing and USPS Priority mail 2-3 days.  Please note, during holiday’s there may be a longer ship time due to post office shutdown.  Please let us know if there is a specific timeframe or date you need your order by and we will strive to meet your needs.

Do you sell wholesale to retailers?

We welcome wholesale orders (I prefer a minimum order quantity of 6 bags).  Please contact us at (sales@myaquabag.com) to get our volume pricing. 

Do you do custom silk screening for promotional product use?

Please contact us (sales@myaquabag.com) with your needs and we will work to fulfill any orders you have.